At PharmacyBuds, we strive to ensure customer satisfaction with every purchase. However, we understand that circumstances may arise where a return or refund is necessary. Please review our policy below:

  1. Product Quality: If you receive a product that is defective or does not meet our quality standards, please contact us within 24 hours of purchase. We will gladly exchange the product or provide a full refund.
  2. Unopened Products: We accept returns of unopened, undamaged products within 7 days of purchase. A full refund or exchange will be provided.
  3. Opened Products: Due to health and safety regulations, we cannot accept returns on opened cannabis products. Exceptions may be made for defective items as mentioned in point 1.
  4. Accessories and Non-Cannabis Items: Unused accessories or non-cannabis items can be returned within 14 days of purchase for a full refund or exchange.
  5. Proof of Purchase: All returns and exchanges require the original receipt or proof of purchase.
  6. Refund Method: Refunds will be issued in the original form of payment. Please allow 3-5 business days for processing.
  7. Exchanges: Product exchanges are subject to availability. If the desired product is unavailable, we will offer a refund or an alternative product of equal value.
  8. Discretionary Returns: PharmacyBuds reserves the right to assess returns on a case-by-case basis and may refuse a return or exchange if the policy conditions are not met.
  9. Recall Situations: In the event of a product recall, we will notify affected customers and provide full refunds or replacements as appropriate.

To initiate a return or refund, please contact our customer service team or visit our dispensary with the product and proof of purchase. We appreciate your understanding and cooperation with our policy.

Note: This policy complies with standard business practices but should be reviewed to ensure it aligns with Washington D.C.’s specific regulations for cannabis dispensaries. You may want to consult with a legal professional to ensure full compliance with local laws and regulations.